Technical Support

Do not let technical issues slow you down as an Engineering Online student. Explore common technical support topics, troubleshoot your issues or get in touch with our team for help.

Support Resources

Technical Requirements

Find out what technical specifications are needed to be a successful student.

Maintenance Schedule

Plan for scheduled maintenance dates that may affect access to your course materials.

Course Materials

Student works on her laptop in the atrium.

Viewing course lectures

Browse tips for finding and navigating your recorded lectures.

Student works on her laptop in EB1 on Centennial Campus.

Downloading course lectures

Learn how to download your course lectures for offline viewing, when available.

Three NC State students solving a problem in class.

Accessing course materials

Unable to view your course materials? Check for some common issues and solutions.

Still Have Questions?

If your technical support questions are not answered, we can help. Email us at techsupport_eol@help.ncsu.edu with a detailed message describing your issue and we will get in touch shortly.

Email EOL Technical Support

NC State Technical Support Resources

Other resources for technical support include:

Help with NC State Google G Suite services, including Gmail from OIT
Help with your Unity Credentials, including password issues.
- Change your Unity password.
Engineering Online Registration System Support
Remote access services from the Virtual Computing Lab
Support for student access to software, including MATLAB, from Software Licensing
Updates on IT systems at NC State, including system outages and scheduled maintenance from SysNews